The basic principles of Managing a Hotel are easy and same, no matter what the Star classification of the Hotel is (1, 2, 3, 4 and 5 Star Hotel (Based on the subject of the Services and Facilities they have enough money), or if it’s a large or a little Hotel or if the hotel is operated independently (Managing the Hotel below your (Hotel Owners) Name) or share of a Hotel Chain (Managing Hotel knocked out someone else proclaim and paying them fees for using their reveal). The enlarged the Hotel gets, in terms of the number of Rooms and the number of Restaurants and Bars, the number of Staff combine and moreover the number of Titles and Positions of the Staff effective there. The primary and basic Business of any Hotel or a Resort is providing Rooms, Food and Drink to Guests (Customers).
Do you know about hotel revenue management system?
They are classified as City Hotels (which mainly cater for Business Guest), Resorts (which cater for Guests not far afield-off off from Holiday or in report to Vacation in Holiday and Beach Side Destinations), Airport Hotels (which are stuffy to Airports and mostly cater to transit Airline Passengers and Airline Crew), Casino Hotels (Hotels which have licensed Gambling facilities), Convention Hotels (which have Convention and Meeting facilities for large number of Guests), Motels (Mainly in the US, which cater to Guests Traveling by road and who aspiration to cease gone for overnight) , Bed and Breakfast (Mainly in Europe, which are little Hotels catering for Guest at reasonably priced pricing).
Letting out Guest Rooms, Letting out Conference Rooms for Meetings and Conferences, Letting out Ballrooms for Weddings and Functions and Sale and Service of Food and Drink in Restaurants and Bars are the primary source of Revenue as regards which Hotels rely.
As epoch passed by Hotels started generating Revenues from Spa (Providing Massage and Treatment Services) ,Health Club (Gym), Boutiques in the Hotel Lobby, Golf, Outside Catering, Serving Airlines through Flight Catering etc.
The primary Operational Departments of a Hotel are Front Office Department, House Keeping Department, Food and Beverage Service Department, Food Production Department (Kitchen).
Front Office and House Keeping Departments together are a.k.a. Rooms Division Department.
Front Office Department deals along with Guests Reservations: for Guests who sore spot to stay in the Hotel , it moreover deals gone Guest Registration back Guest check in to the Hotel, through dealing as soon as Guest requests and Complaints during a Guest stay in the Hotel to finally collecting and dispensation Guest Payments, back than Guest Finally check out of the Hotel.
In smaller Hotels Front Office Department is clearly known as Reception.
Receptionists, Guest Service Agents, Cashiers and Front Office Manager form pension of this Department.
Second Operational Department which is closely similar to Front Office Department is House Keeping Department, which deals taking into account the cleaning of Guest Rooms and Public Areas (Restaurants, Bars, Conference Halls, Ball Rooms and Offices etc).
In medium sized to big Hotels House Keeping Department as well as has an upon premises Laundry for the washing of Guest Room Linen (Bed Sheets, Towels, Pillow Cases etc), Guest Clothes (for an accessory Fee) and Staff Uniforms. In smaller Hotels this do something is normally outsourced.
In smaller Hotels it’s simply known as Maid Service.
Room Maids, Housemen, Laundry Supervisor and Executive House Keeper form portion of this Department.
Third Operational Department is Food and Beverage Service Department, which is a add happening of all Restaurants, Bars, Conference halls and Ball rooms in the Hotel. It in addition to includes Room Service.
Waiters, Bartenders, Restaurant Manager, Bar Manager, Room Service Manager, Banquet Manager and Food and Beverage Manager form part of this Department.
This Department deals gone the Service of Food and Drink to the Guest and abnormal for the buildup of Payment from Guest.
Fourth Operational Department in a Hotel is Food Production Department or Kitchen. They cook Food for the Guests in the Restaurant, Bar, Room Service, Conferences, Functions and Weddings.
Cooks, Kitchen Stewards, Commis, Chef de Parties and Executive Chef form share of this Department.
Other than the four main in force departments mentioned above there are little ancillary departments which promote in the proper operating of a Hotel.
They are:
Accounts Department: Deals gone the Money of the Hotel: all the Receipts and Payments of Money .Check if all is accounted for and there is no pilferage (Stealing). Pays Salaries to Staff, Payments to Suppliers and deals once Books of Accounts for Taxation take goal. They then make regular reports for Owners and Managers, to reach a decision them the precise financial characterize (if the Hotel is making Profit or Loss).
Human Resources or Personnel Department: This Department Recruits or Hires adding together staff deals subsequent to Employee Disciplinary Procedures, Employee Reward and Recognition Systems, Staff Attendance, Staff Holidays and Leave, Hiring, Firing, Promotions, Demotions and Transfers of Staff. They moreover agreement subsequent to Employee Benefits once Social Security, Employee Insurance, Health and Safety of Staff and matters similar to Staff Pay.
Training Department: This Department is share of Human Resources Department, deals mainly gone Staff Training.
Sales and Marketing Department: deals connected to promoting the Hotel and its Restaurants and Bars to toting taking place taking place the Room Occupancy and Sales and to as a consequence fix sales of Restaurants, Bars, Functions and Conferences. They plus have enough money a approving reply care of Advertising, Promotions and Public Relations of the Hotel.
Engineering and Maintenance Department: deals behind the proper child part of Hotel Building and Equipment, lighting, Air Conditioning, Hot and Cold Water in Rooms and Restaurants, Plumbing, Painting, Carpentry Repairs etc.
Purchase Department: deals like the Purchase of Goods and Items (Food, Drink, Stationery and Equipment etc), required for the proper working of a Hotel.
Store Department: deals bearing in mind the Receiving, Storage and Issuing of Goods and Items (Food, Drink, Stationary and Equipment etc) to various Departments in the Hotel.
Security Department: deals also the Security of Staff, Guests and the Hotel Property.
They are furthermore liable for the Fire Safety.
Finally, there is the IT (Information Technology) Guy, who takes care of the Computers and the Networking Systems in the Hotel, Hotel Website, Emails and Printers etc
Every Department can organization upon its own forward a Department Head/Supervisor. But, to pay for proper Guest Service, Maintain Standards and to Increase Hotel Revenue you showing off a coordinator who can coordinate, guide and control all the Departments in the Hotel. That is taking into consideration the Hotel Manager/ General Manager come in, to coordinate the Functions of all the Departments and receive the Hotel in the right viewpoint.
So in a nutshell, Managing Hotel is all approximately keeping the Guest glad by providing him pleasurable product (Room, Food and Drink) and benefits and therefore ensuring his/her compensation which will ultimately guide to the profitability of the Hotel and its Owners. This is just a brief trigger to Manage Hotel or a Resort.